Privacy Policy
Radha Krishna Retail
Last Updated: June 2026 Effective Date: June 2026
1. Introduction
Welcome to Radha Krishna Retail (“we,” “our,” “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, create an account, make a purchase, or contact us.
This policy is governed by and compliant with:
- The Digital Personal Data Protection Act, 2023 (DPDP Act)
- The Information Technology Act, 2000 (IT Act)
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Consumer Protection (E-Commerce) Rules, 2020
By using our website and services, you consent to the practices described in this Privacy Policy.
2. Who We Are
Business Name: Radha Krishna Retail
Nature of Business: Retail sale of devotional saj cloth materials, khas vetiver fans, and perfumes/attar for Thakorji seva
Location: Rajkot, Gujarat, India
Contact Email: vrinda@radhakrishnaretail.in
Contact Phone / WhatsApp: +91 XXXXXXXXXX
Grievance Officer: Vrinda Akhenia, reachable at the contact details above
3. Information We Collect
3.1 Information You Provide Directly
Account Registration:- Full name
- Email address
- Mobile number
- Password (stored in encrypted form — we never see your plain-text password)
- Delivery address(es)
- Billing name and address
- Delivery name and address
- Order details (products, quantities, amounts)
- Payment transaction reference (we do not store full card/UPI details — payments are processed by our payment gateway partner)
- Name
- Email address or phone number
- Message content
- Your WhatsApp number and the conversation you initiate with us (governed by WhatsApp’s own privacy policy in addition to ours)
- Your Instagram handle and the messages you send us (governed by Meta’s privacy policy)
3.2 Information Collected Automatically
When you visit our website, we may automatically collect:- IP address
- Browser type and version
- Device type (mobile/desktop)
- Pages visited and time spent
- Referring URL
- Cookie identifiers (see Section 8)
3.3 Information From Third Parties
- Payment gateways (e.g. Razorpay, PayU, or similar) may share transaction status with us
- Meta Pixel / Facebook may share advertising interaction data if you arrive via a Meta ad (see Section 8)
4. How We Use Your Information
We use your personal data for the following purposes, each with a lawful basis under the DPDP Act:
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Creating and managing your account | Name, email, phone, password | Consent / Contract |
| Processing and fulfilling your order | Name, address, phone, order details | Contract |
| Sending order confirmation and updates | Email, phone | Contract |
| Responding to contact form enquiries | Name, email/phone, message | Consent / Legitimate interest |
| Handling WhatsApp / DM customer support | Phone/handle, conversation | Consent |
| Processing payments | Billing details (via payment gateway) | Contract |
| Improving our website and user experience | Anonymised usage data, cookies | Legitimate interest |
| Running Meta / Facebook advertising | Pixel data, engagement signals | Consent (cookie) |
| Fraud prevention and security | IP address, transaction data | Legitimate interest / Legal obligation |
| Complying with legal obligations | As required | Legal obligation |
We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to any third party. We share data only in the following limited circumstances:
Payment Gateway Partners: Your billing information is shared with our payment processor solely to complete your transaction. They are bound by their own privacy and security obligations.
Shipping / Logistics Partners: Your name, address, and phone number are shared with our delivery partner to fulfil your order.
Meta Platforms (Facebook / Instagram): If you interact with our Meta ads or if our Meta Pixel is active on the website, anonymised or hashed data may be shared with Meta for advertising measurement purposes. You can opt out via your Facebook Ad Preferences.
WhatsApp Business: Conversations over WhatsApp are processed by Meta’s WhatsApp infrastructure.
Legal / Regulatory Authorities: We may disclose your data if required by law, court order, or government authority.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred. We will notify you before any such transfer and before your data becomes subject to a different privacy policy.
All third-party partners with whom we share data are required to maintain the confidentiality and security of your information.
6. Data Retention
We retain your personal data only for as long as necessary for the purposes described in this policy or as required by law.
| Data Type | Retention Period |
|---|---|
| Account information | Until you delete your account, plus 3 years |
| Order records | 7 years (as required by GST and accounting laws) |
| Contact form messages | 1 year from last interaction |
| Payment transaction records | 7 years |
| Website usage / cookie data | As per cookie type (see Section 8) |
When retention periods expire, we securely delete or anonymise your data.
7. Your Rights Under the DPDP Act 2023
As a Data Principal (a person whose data we process), you have the following rights:
Right to Access: You may request a summary of the personal data we hold about you and how it is being processed.
Right to Correction: You may request correction of inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Right to Grievance Redressal: You may raise a complaint with our Grievance Officer (Section 2). We will acknowledge within 48 hours and resolve within 30 days.
Right to Nominate: You may nominate another individual to exercise your rights in the event of your death or incapacity.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, contact us at the details in Section 2. We may need to verify your identity before processing the request.
8. Cookies and Tracking
Our website uses cookies and similar technologies. Here is what we use:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential cookies | Login sessions, cart, security | No — required for the site to function |
| Analytics cookies | Understanding how visitors use the site (e.g. Google Analytics) | Yes — via cookie consent banner |
| Marketing / Meta Pixel | Measuring ad performance, building audiences for Facebook/Instagram ads | Yes — via cookie consent banner |
You can manage cookie preferences at any time via the cookie consent banner on our website, or through your browser settings. Opting out of marketing cookies will not affect your ability to use the website or place orders.
9. Data Security
We implement reasonable technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:
- Encrypted password storage (bcrypt or equivalent hashing)
- HTTPS / SSL encryption for all data transmitted on the website
- Restricted access to personal data on a need-to-know basis
- Payment processing handled by PCI-DSS compliant payment gateway partners (we do not store card numbers)
- Regular review of data access and security practices
No method of transmission over the internet or electronic storage is 100% secure. While we use commercially reasonable means to protect your data, we cannot guarantee absolute security. In the event of a data breach that is likely to affect you, we will notify you as required under applicable law.
10. Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with their data, please contact our Grievance Officer immediately and we will delete it promptly.
11. Links to Third-Party Websites
Our website may contain links to external websites (including Meta/Instagram, WhatsApp, or payment gateways). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.
Your continued use of our website after any changes constitutes acceptance of the updated policy. If you do not agree with the updated policy, please discontinue use and contact us to delete your account.
13. Grievance Officer
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the name and contact details of our Grievance Officer are:
Name: Vrinda Akhenia
Designation: Grievance Officer, Radha Krishna Retail
Email: grievance@radhakrishnaretail.in
Phone/WhatsApp: +91 XXXXXXXXXX
Address: Rajkot, Gujarat, India
Response time: We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days.
If you are not satisfied with our resolution, you may approach the Data Protection Board of India once it is constituted under the DPDP Act, 2023.
14. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data:
Radha Krishna RetailRajkot, Gujarat, India Email: vrinda@radhakrishnaretail.in WhatsApp: +91 XXXXXXXXXX
For any questions, concerns, or requests regarding this Privacy Policy or your personal data:
Radha Krishna RetailRajkot, Gujarat, India Email: vrinda@radhakrishnaretail.in WhatsApp: +91 XXXXXXXXXX